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“Both of us working together will win big-time. With so much global competition, it really makes sense to combine our strength.”

                                                                                                                                                                                                       Tony Fernandez, Air Asia CEO

Organizational vitality and mortality, depends on a number of factors; economy, industry, management, and luck. More companies prosper during economic upturn, while many fail during downturns. Some companies prosper simply because they are lucky enough to be in the right business at the right time. Aside from external circumstances, companies succeed or fail mostly because of their own ability or inability to manage their business affairs

1. Managing in a Dynamic Environment

Managers and management
What managers do and should do
Managerial competencies
Management – A dynamic process
Managing in turbulent and global environment

2. Managing Small Businesses

Defining small businesses
Importance of small businesses
Types of small businesses
Why small businesses succeed of fail
Cost of running small businesses

3. Managing Critical Success Factors

Understanding and learning the business
Competitive edge and forces in an industry
The global economy
Strategies for international business
Understanding your greatest asset-your people

4. Ethics & Corporate Social Responsibility

The importance of ethics and social responsibility
Forces that shape ethical conduct
Approaches to making ethical judgment
Encouraging ethical conduct
Managing corporate social responsibility

5. Strategic Management & Decision Making

Strategic levels and planning
Phases of planning
Types of decisions
Models of decision making
Planning and decision aids

6. Fundamentals of Organization Design

Introduction to organization design
Types of departmentalization
Factors affecting organization design
Contemporary organization designs
Selecting organization design

7. Organizational Change & Learning

Types of organizational change
Planning for organizational change
Implementing change
Role of innovation in organizational change
Learning organization

8. Managing Human Resources

Strategic importance
The legal and regulatory environment
Human resource planning
Training and development
Performance appraisal and feedback

9. Dynamics of Leaderships

Leadership and power
The communication process
A framework for team effectiveness
Types of organizational culture
Managing cultural diversity

10. Managerial Cost Controls & Evaluation

Foundations of control and business cost
Controlling the P & L
Corrective control model and system
Role of information in organizations
Designing information systems


The program will be conducted in an interactive approach employing mini lectures, case studies, group discussions, group and individual assignments, presentation to class.

Participants will prepare and present topics provided by facilitators by conducting mini action research at the workplace and presenting the findings to the class.

These research, findings and presentation will be assessed through a competency frame work of each modules, which will be provided by the facilitator.

The provider will compile all the assessment and provide a summary to the organization on each participant for future career planning.

The assessment is based on 100% work based assignment.


To complete the program, all participants should complete all modules which will be conducted on a 2 day workshop basis at the organization’s workplace or at our center, classes will be run on weeknights or weekends.


At the end of the program participants do not complete the program will receive a competency certificate from the organization/provider and /or a university (optional).

:: COST ::

RM 8,900.00 for the whole program, inclusive of the university kit, with a fees of RM 500.00 being a non-refundable registration.


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